How do I send you large files?

Email and text messages shrink photos and limit attachment sizes. For many photos, videos or design files, share a folder link instead. You keep the originals, and we get full-quality copies.

What you need

• A Google Drive, Dropbox or OneDrive account. A free account is usually enough.
• About ten minutes, plus upload time.

Steps with Google Drive

Official guide: https://support.google.com/drive/answer/2494822

1. Open Google Drive and create a new folder with a clear name, such as "Website photos, October".
2. Upload your files into the folder.
3. Select the folder and click Share.
4. Under General access, choose Anyone with the link.
5. Set the permission to Viewer.
6. Click Copy link.
7. Open a request in your client portal and paste the link with a note about what the files are for.

Dropbox and OneDrive work the same way: upload to a folder, create a share link with view-only access, and paste the link into your request.

Tips

• Upload the original files, not copies saved from social media or messages.
• Use clear file names, such as "front-entrance.jpg", if you want a photo in a certain place.
• Keep the link active until we confirm we have the files.
• Never put passwords or login details in a shared folder.

Common problems

• If we tell you the link asks for access, change General access to Anyone with the link, or share with the email address we give you.
• If you use a work account and cannot share outside your company, your account administrator may have blocked it. Use a personal account or ask your administrator.
• If the upload is very slow, upload in smaller batches on a strong Wi-Fi connection.

Related articles

• What size and format should my website photos be?
• Which logo files should I have, and which do I send you?
• How do I take good photos of my business with my phone?