How do I change my name, photo or password in the portal?

Your own details live on the User Settings page. These settings are for you alone, not for your whole business. You can change your picture, name, phone, timezone and password there. Your email address cannot be changed on this page.

What you need

• Any portal role.
• About 2 minutes.

Steps

1. At the top right of the portal, select your picture or initials to open the account menu.
2. Select Settings. The User Settings page opens.
3. To change your picture, select the round icon and choose an image. It can be a JPG, PNG, GIF or WebP up to 5MB. It saves as soon as it uploads.
4. To clear your picture, select Remove avatar.
5. To change your name, phone or timezone, edit Full Name, Phone or Timezone, then select Save Settings.
6. To change your password, select Change Password.
7. Type the new password in New Password and again in Confirm New Password. Use at least 8 characters.
8. Select Update Password. You see Password updated! when it is done.

Common problems

• If your name or phone does not change, check that you selected Save Settings. Only the picture saves on its own.
• If you see "Password must be at least 8 characters" or "Passwords do not match," fix the password and select Update Password again.
• To change the email address you sign in with, open a support ticket. The page says "Contact an admin to change your email address."
• You do not need your current password to change it here while you are signed in. If you cannot sign in at all, use Forgot password? on the sign-in page.